Frequently Asked Questions

How long will I have to wait to receive my order?
Most of our pieces will be delivered in 18 days but in some cases it may take up to 40 days from the day you place the order for you to receive it. Andean Jewelry has most of its pieces handmade or partially handmade; every piece is handcrafted specially for our customers, so we are not able to guarantee an exact delivery date (up to 30 or 40 days depending on the jewelry).

Can I ship my order to any country around the world?
Yes, you are able to send your order to any country, the FedEx shipping expenses will depend on the destination.

How can I check my order?
You can do a follow up of your order in the FedEx web site using the tracking number that one of our agents will email to you or by logging into your account and selecting the Order History link. You may contact us via email at your convenience.

What happens if I don’t receive my order?
You can contact us via telephone or e-mail; with your order number and we will be able to give you details on the status of your order. Be sure to have the correct shipping address.

When will my credit card be charged?
Once you submit your order your credit card will be automatically charged.

What happens if I want to change my order?
You have 48 hours after your order was placed to contact us to make any changes.

What should I do if I want to repair a jewel from this site?
If you need to repair your jewel or make any enhancement to it, you must contact our agent and coordinate the kind of work you need. Andean Jewelry will notify the cost for the repair work and you will be asked to send a check for that amount to our US office.

Can I return the order?
Andean Jewelry will accept changes or returns only if the product does not fulfill all the characteristics and specifications described on our website, www.andeanjewelry.com.

Please read our Return Policy.